Frequently Asked Questions
At Scent of Home®, we believe candles should bring comfort, not confusion. Browse answers to common questions about our products, care, shipping, and more.
Need more help? Email jessica@scentofhomecandles.com or use our Contact Page.
Product & Ingredients
What are your candles made of?
Each candle is hand-poured with 100 % soy wax, cotton wicks, and premium fragrance oils that are phthalate-free and non-toxic for a clean, long-lasting burn.
Are your candles non-toxic?
Yes. Our products are free from paraffin, lead, and phthalates, so you can enjoy a safe, clean burn at home.
Where are your products made?
Every candle and diffuser is crafted in small batches in Idaho, with careful attention to detail in each pour.
Do you sell reed diffusers?
Yes — our 5.35 oz reed diffusers offer continuous fragrance for months without a flame and are available in select signature scents.
How long do your candles burn?
- 10 oz — 45–50 hours
- 16.5 oz — 75–80 hours
- 24 oz — 110+ hours
Note: Burn time varies with room size, airflow, and candle care.
Candle Care
How should I care for my candle?
- Trim the wick to ¼ inch before each burn.
- Allow wax to melt to the edges on the first burn to prevent tunneling.
- Avoid burning longer than 4 hours at a time.
- Stop burning when about ½ inch of wax remains.
How can I make my candle last longer?
Follow the care tips above, avoid drafts while burning, and store your candle in a cool, dry place with the lid on when not in use.
How strong are your fragrances?
Our scents are designed to fill a room gently without overwhelming it — balanced, clean, and long-lasting.
Ordering & Shipping
Do you offer free shipping?
Yes — free shipping on all U.S. orders over $50.
How quickly will my order ship?
Orders typically ship within 2–3 business days. During busy seasons or sales, please allow a bit more time. Tracking details are sent once your order ships.
Do you ship internationally?
Not yet — we currently ship within the United States only.
Can I send a candle as a gift?
Absolutely. Ship directly to the recipient and include a gift message at checkout.
Wholesale & Partnerships
Do you offer wholesale?
Yes — we partner with boutiques, retailers, and corporate gifting programs nationwide. Visit our Wholesale page or email jessica@scentofhomecandles.com.
Do you create custom or private-label candles?
Occasionally. Share your project scope and timeline, and we’ll confirm if it’s a fit.
Returns & Exchanges
What is your return policy?
If your order arrives damaged or you’re unsatisfied, contact us within 7 days and we’ll make it right.
Can I exchange a candle for another fragrance?
Unused candles may be exchanged for a different scent. Because our products are consumable, we can’t accept returns of burned candles.
Events & Other
Do you host candle-making events?
Yes — we host candle-pouring experiences throughout the year. Check our Events page or join our newsletter for upcoming dates.