Refund policy

Returns & Exchanges

Because our products are made in small batches and often seasonal, we do not accept returns or exchanges unless your order arrives damaged or incorrect. We encourage you to reach out before purchasing if you have questions about a scent or product — we’re always happy to help you choose the right one.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please email us at [your email address] within 7 days of delivery with the following:

• Your order number

• A description of the issue

• Clear photos of the damaged or incorrect item(s) and packaging

We’ll take care of it as quickly as possible by sending a replacement or issuing a refund.

Refunds

Approved refunds will be issued to your original form of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

Lost or Stolen Packages

Once your order is marked as delivered, we are not responsible for lost or stolen packages. We recommend choosing a secure delivery location and reviewing your shipping confirmation for tracking updates.